Horizon Consultant Group created a unique and affective Loss Prevention Program designed specifically for privately owned business merchants in all sales industries. Whether you’re a family ran business with one store, or a chain of locations with many employees, there will always be a need to better structure and maintain inventory, employees, security, increase profit, and minimize loss. You are in business to profit in every aspect of what that word means to you, and we pride ourselves on catering specifically to your goals by developing a structure that helps you reach and maintain what you work so hard for.
We are not a security company, but rather a risk assessment service that provides you and your staff sound industry training & techniques that address all security/loss prevention needs. What sets us apart from the others is that our program’s goal is to provide you the knowledge needed to be self- sufficient, not reliant on costly equipment and services. Through unique analysis & training, we will utilize and improve your current resources and teach you to better direct your staff so you can minimize risk, maintain product and increase profit. You and your staff will have the ability to recognize and properly address security issues specific to your business needs.
We have experts in the Loss Prevention and law enforcement fields that have spent decades successfully addressing loss prevention and security matters. We have taken that expertise, along with that of business professionals, and created this program that is unique, evolving, and catered to be taught and utilized by you and your staff.
Our services and costs will reflect what you need and request. We offer entire packages encompassing all services, or individual services as needed, and billed accordingly. We do not require you purchase unnecessary services, but help you better identify what areas your business requires and what services we have to help address those concerns.
A business should not have to spend endlessly on addressing costly security issues. Instead, you should have the opportunity of services that will equip you internally on how to prevent, maintain and evolve with security needs so you can keep your profits profit, rather than re-directed your hard earned money on continued security costs.
Our training program addresses several areas for merchants. Store owners and management learn to better record and track inventory, recognize areas of loss and mitigate personnel issues. We teach employees how to recognize potential risk, safely address concerns and provide proven customer service techniques that prevent theft; we provide on site assessment to recognize and minimize security and safety concerns.
Here are some of the services our program offers:
Assessment:
-Analysis and review of business’s general protocol/policies specific to security, loss prevention and customer service. Are employees following safety protocol?
-Analysis and review of business’s general protocol/policies specific to inventory, tracking, data retention and security awareness/protocol.
-Analysis an review of business’s general protocol/polices specific to hiring, employee training, oversight and review.
Training:
-Written guidelines in safety measures for management and staff specific to customer relations and addressing safety concerns.
-Classroom training for staff in loss prevention measures & improved customer service techniques specific to loss prevention and safety.
-Classroom training for staff in safety measures specific to store security as well as employee personal safety.
Administrative Logistics:
-Risk assessment of safety concerns related to store safety, hazards, liability, work comp issues.
-Risk assessment of employee oversight as it pertains to employer guidelines.
-Risk assessment of hiring protocol as it relates to employee background checks and related liability issues.
-Analysis of employee performance evaluations & promotion protocol; the integrity of the employee/employer structure.
-Business goals as they relate to productivity, security and profit.
Evaluate Current Security Services
-Detailed review of all policies, contracts and services already implemented.
-Thorough review of the cost effectiveness of varying service, as well as projected future costs compared to results thus far…how that has met the businesses goals and expectations.
Discreet Services
-Secret Shopper program where we send in operatives to see how attentive employees are, how customer service oriented they are and how they perform w/o little to no supervision.
-Observation & analysis of the store(s) operations during, before and after hours.
-Analysis of the location and surroundings during varying hours of operation and close. This is to better determine the near by environment and how safe and or vulnerable the assets and employees may be.
-How can owners have first hand control and oversight of the location and employee performs? Options for necessary security technology such as cameras and software that allows such access remotely.
Loss Prevention Resource
When you utilize our program, we remain your risk assessment consultants, even after the initial services are complete. You will have the ability to call upon our experts for any LP consulting questions anytime an issue arises related to the training and material we previously provided. Our goal is to equip you, and that comes with continued advice and assistance to better maintain the business you work so hard for.
Let us help your business become self reliant, self-sustaining and self-prospering!
